higher ed chatbot use cases

It is undoubtedly a useful tool for EFL students as they have few opportunities to use the target language in actual conversation. Moreover, for the sake of each participant’s unique language proficiency, an AI chatbot can help students learn by adapting how the lessons are delivered (Nghi et al., 2019). There are many types of chatbot, some of which include a voice response [11,39], but as indicated above, they present technological challenges that need to be addressed.

higher ed chatbot use cases

That’s why Drift customers like Wake Forest University School of Business and Stanford University are transforming the future of higher ed recruitment, one conversation at a time. Students — they’re independent and they’re plugged into the latest technology and trends. To keep pace, colleges and universities must adapt how they engage, enroll, and retain these learners. “When … we’re messaging to students about sort of well-defined tasks where they understand the consequences of not handling that task, that’s where we see the most benefit,” Page said. Artificial Intelligent Chatbot has capability to capture information of prospective student and send admission / institute information over email/ contact details provided during online chat.

Academic support

FULL FABRIC integrates with chatbot tools like Intercom and Zendesk to compliment the admissions suite. More than 50,000 messages were received during the trial and of that number, less than 1% required a staff member response. By the end of the trial, Pounce exchanged almost 200,000 messages with students in the treatment group. Ten additional full-time staff members would have been needed without it, according to Scott Burke, assistant VP of undergraduate admissions at GSU.

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This helps them ensure that their students can get immediate answers without going to a person. They can respond to regular student questions and escalate complex situations to your staff. The bot learns as it interacts with users, which allows it to handle more complex inquiries and situations over time.

What is the future of AI and educational chatbots?

Answers students’ frequently asked questions about schedules, grades, tutors, and societies. LISA Dibitonto et al. (2018) and Differ Studente et al. (2020) facilitate breaking the ice between new students by introducing them to each other. Ranoliya et al. (2017) proposed a generic chatbot for university students that is able to answer frequently asked questions. The University of Granada deployed Elvira, a chatbot embedded in its main web page Moreo et al. (2012) to perform the same task. In addition to being able to answer pre-established frequent questions, it did so from the website of the University of Granada using an inset persona, voiced by a real person, who lip-synced the answers.

Why do universities need chatbots?

College inquiry chatbots guide students to the correct information sources. Colleges usually have a bustling amount of students, all lining up outside the administration office to get various information. Each student comes in with a different query, be it regarding their course, class timings, fees, etc.

Additionally, notifications through email aren’t the best way to reach consumers in 2021. For one, younger shoppers are ditching email in favor of messaging apps such as Facebook and WhatsApp. Email also has a worse open rate than other communication channels such as push notifications (the kind used by chatbots) and SMS.

The future of chatbot in education

Additionally, ChatGPT can be used for property description, the model can generate detailed and engaging descriptions of properties, which can help real estate agents to market their properties more effectively and increase their chances of selling them. Overall, ChatGPT in content creation can greatly assist in generating high-quality, human-like text quickly and with accuracy. This is particularly useful in industries such as media, marketing and advertising, where there is a constant need for new and engaging content. Our aim in this article is to discuss more in detail how education can take advantage of conversational AI.


Students in Sweden are positive towards AI tools such as ChatGPT in education, but 62 percent believe that using chatbots during exams is cheating. A Helpshift survey of 2,353 consumers across the US, UK, Netherlands, Germany and France found twice as many people surveyed in 2019 would knowingly engage with chatbots because they are “very helpful” compared to 2018 respondents. 83% said they would make messaging their primary means of communication if they were guaranteed to receive an immediate response. For both types, there are two important tasks that the chatbot performs on the backend. This process seems simple but in practice is complex and works the same whether the chatbot is voice- or text-based.

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Chatbots can collect student feedback and other helpful data, which can be analyzed and used to inform plans for improvement. This article will consider the benefits of chatbots for education as we examine all applications for which institutions could use educational chatbots and discuss how chatbots could become indispensable in the education sector in the future. It’s easy to take an entrance test, track students’ performance, short-list those who qualify and answer all their queries through the AI bots. It is because the process takes a lot of time and so, it is better if it is automated. However, you need to design a valid bot flow and input related questions accordingly.

higher ed chatbot use cases

As you can imagine, it would be really helpful to have a chatbot take customers through an automated series of technical questions related to what devices and OS they’re using. It could help people choose the right type of account, credit card or loan to get. It could also help direct them to the right live support channel, which will help make the bank’s phone lines and on-site wait lines more manageable. Offer tangible value with personalized course suggestions based on their interests & skills.

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This helped them achieve better-than-expected results for both students and faculty members. With every use, chatbots become more and more beneficial for the education industry. Electronic fetal monitoring (EFM) involves attaching a device to the abdominal wall of pregnant women to continuously monitor and record fetal heart sounds through graphs. It is utilized to prevent fetal hypoxia and provide interventions at an early stage by observing changes in fetal heartbeat [8]. As a noninvasive method to assess fetal health, EFM is widely used in the obstetrics field [8]. However, it is difficult to interpret the graphs, which have been found to have low specificity, compared with the level of sensitivity [9].

  • One way to do this is to integrate a more personalized approach with your chatbots, or consider other marketing automation options which involve personalized communication.
  • Chatbots can help students get answers to their questions quickly and efficiently.
  • It was basically like affixing a friendlier form of the search bar to the bottom corner of the screen.
  • In 1966, Joseph Weizenbaum’s ELIZA program was able to fool users into believing they were having a text-based conversation with real human beings.
  • If the entered query is within the knowledge of the bot, then it provides the needed links and particulars; if not, then the details of the visitor are asked for saying that the concerned entity will contact them within fixed schedule.
  • ChatGPT in transportation and logistics is all about using the advanced language understanding capabilities of the model to improve the way goods are transported and delivered.

Even so, chatbots are still not human and do not have the same EQ and capabilities that only humans do. It is obvious that teachers don’t just teach but nurture students into becoming better individuals. Edtech bots can help students with their enrolment processes and further provide them with all the necessary information about their courses, modules, and faculties. Fryer and Carpenter did an experiment where 211 students were asked to chat with ALICE and Jabberwocky chatbots.

Learn & Connect

With the onset of the COVID-19 pandemic, chatbots quickly became a critical tool for a variety of operations, especially in colleges and universities. The strictly virtual interactions with students dramatically increased the need to be digitally nimble enough to produce optimal online experiences. Chatbots facilitate a very useful function as part of that experience, but only if they can adequately and reliably serve peoples’ needs.

  • Therefore, it is important for institutions to carefully plan and integrate AI while ensuring its responsible and equitable use.
  • Answers students’ frequently asked questions about schedules, grades, tutors, and societies.
  • Overall, I’ve been able to see a measurable impact on student satisfaction rates and educational outcomes, which are my key metrics.
  • Overburdened institutional staff can deploy chatbots to help deliver a superior learning experience to their students in a “hands-off” way.
  • Students can initiate live chat for their enquiry, live chat bot can send auto response based on query of the student.
  • The reasons for this were that many of these students did not know how to use the chatbot, something that no Master’s students reported.

And ultimately, that stretching out of your resources negatively impacts your service levels—and your bottom line. This is one of the biggest mistakes that companies make when deploying chatbots. They have a very unique skill set, but the goal isn’t to have bots replace humans. Learn metadialog.com more about how generative AI and ChatGPT are transforming banking customer service experiences and creating an engaging and intuitive user experience. Universities like Siglo 21 are already leveraging Aivo’s AgentBot to provide a better learning environment to all students.

eCommerce AI chatbot use case #5: Business Messaging Bots

Coincidentally, Сonversational AI is a critical tool in offering highly scalable personalized service at very low costs. This combination makes conversational AI more useful than ever, which is evident by the growing chatbot & conversational use cases and creative AI projects in the industry. Additionally, almost every eCommerce store has a dedicated mobile application but many consumers don’t like the clutter of having dozens of apps on their smartphones. As a result, eCommerce chatbots have become a more attractive and viable shopping platform.

higher ed chatbot use cases

What are the disadvantages of chatbot in education?

Dependence on Technology: One potential downside to using chatbots like ChatGPT is that students may become overly dependent on technology to solve problems or answer questions. This could lead to a lack of critical thinking and problem-solving skills.